**PassportONE is currently experiencing delays and it may take several weeks to reimburse claim submissions.  We want to reassure you that all eligible claims will be paid, and we appreciate your patience at this time.**

     The South East Region Passport Program

Please submit all invoices to PassportONE by Email to invoices@familyservicetoronto.org OR by fax to 855-814-2403.  Invoices can also be submitted in person or by mail to our office in Kingston.   Any other documentation must be submitted to Extend-A-Family Kingston at passportinfo@eafkingston.com

*Client codes are issued once you have completed all required documentation.   

Click here to view information videos relating to the new process for Passport funding reimbursements that will be coming into effect this year.

Extend-A-Family has been the Regional Administrator of the Passport Program since 2006 and currently oversees the funding approvals and allocation for 1,541 individuals across the South East Region.


Two students in their second year for their Master of Occupational Therapy Students at Queen’s University are currently completing a community development project with Extend-A-Family Kingston. In May of 2018, there were changes in the budget for developmental services in Ontario. This funding means that every eligible adult with a developmental disability will receive $5,000 a year of direct funding through the Passport Program.  The purpose of this survey is to understand how the changes to Passport funding is impacting recipients and their families in the South East region of Ontario. To gain insight as to how to best support recipients of the funding, we hope that you can answer a short survey at https://www.surveymonkey.com/r/BTKJTLS

Passport Funding

Passport is a program funded by the Ministry of Children, Community and Social Services (MCCSS) and is intended to provide provision of access to Ministry-funded adult developmental services and supports for adults with developmental disabilities.

The Passport Program is administered by Extend-A-Family Kingston for the counties of Hastings, Prince Edward, Frontenac, Lennox & Addington, Leeds & Grenville and Lanark.

MCCSS Information

What are the Primary Goals of the Passport Program?

  • Improve the quality of participation in the community by providing supports that focus on individual goals, work activities and community participation

  • Assist participants to make the transition from school to life as an adult in the community

  • Promote independence

  • Foster social, emotional, and community participation skills

  • Promote continuing education and personal development.

Services will be:

  • Designed to address the needs of the individual and their family.

  • Respectful of the social, linguistic and cultural diversity of families and communities.

  • Staffed by individuals with the appropriate training and range of skills necessary to respond effectively to the needs of individuals and their families.

  • Based on the individual's assessed needs, preferences and available individual, agency, community and contracted Ministry resources.

  • Obtained through the application for developmental services and supports process, which identifies individuals for priority access to service through a process that is objective, equitable and transparent.

Who is Eligible to Apply for Passport Funding?

Adults (18 years of age and older) who are eligible for developmental services funded by the Ministry of Children, Community and Social Services (MCCSS), including young adults who are 18 years and older and still in school, may apply for Passport funding. In addition:

  • Have left school and would benefit from community participation supports; or.

  • Have been waiting for service and are in need of community participation supports; and.

  • Are not eligible for Ontario Disability Support Program (ODSP) employment supports (i.e. where individual does not meet the criteria for funding through ODSP-Employment Supports).

  • Are living at home with their families or in other living arrangements including group homes, living on their own or with roommates (supported independent living) or with a Family home provider.

Eligibility for adult developmental services, including Passport, is determined through Developmental Services Ontario. Please call the DSO South East Region if you are interested in adult developmental services and supports, including Passport. Please contact us at 1-855-237-6737

What Can I Use My Passport Funding For?

Community Participation Supports

  • Hiring a worker to help a person participate in social and recreational activities, employment and pre-employment activities, volunteer activities and other supports

Caregiver respite

  • Hiring a support worker to provide care-giver relief to the person’s primary caregiver; this can involve in-home and out of home activities

Activities of daily living

  • Hiring a worker to support the person with meal preparation, personal hygiene, grooming, dressing and training related to using public transportation, banking and other life skill


  • An in-school opportunity to expose students at the secondary level who have a developmental disability to post-school experiences and options

Person-directed planning (up to $2,500)

  • Individuals and families working in partnership with educators and local agencies designated by the Ministry of Children, Community and Social Services (MCCSS)’ regional offices to assist in supporting the development of individual transition plans as identified under Regulation 181/98 of the Education Act. Some funding is available through Passport to assist with planning for individuals who are no longer in school.

For complete details, please visit this website for the Ministry’s Passport Guidelines: http://ontario.ca/bxj7

My Passport Funding Options

Under the Passport Program, you may choose how your funding is directed:

  • You can directly manage your own funds and hire your own support workers and service providers or

  • You can work through a Ministry funded service agency and receive the services you want from them (they would receive the funding directly on your behalf) or

  • You may also choose a combination of these two options

Passport recipients who choose to directly manage their own funding may also choose a person or agency to act as a broker to help them manage their Passport funding; a maximum of 10% of the person’s Passport funding can be used for this purpose.

Information about the Passport Program
General Inquiries:

If you would like more information about the Passport Program or are interested in applying please call DSO South East Region at 1-855-237-6737

 Passport Funding Recipients:

If you are a Passport funding recipient and you have questions about your funding including but not limited to getting started, allowable/eligible expenses or you are experiencing some challenges in using your funding, please call us at 1-855-237-6737.

 You may also obtain a copy of the Ministry Guidelines for the Passport Program (October 2014) at http://ontario.ca/bxj7