Section: SERVICE DELIVERY AND OPERATIONS

OP 1.0 Policy: Mission, Vision & Values

OP 2.0 Policy: Emergencies, Natural Disasters & Utility Failure

OP 3.0 Policy: Complaint/Feedback and Appeal Process

OP 4.0 Policy: Service Principals

OP 5.0 Records Retention

OP 6.0 Preventive Maintenance

OP 7.1 Medication Orientation and Administration

OP 7.2 Medication Error, Discrepancy and Refusal Reporting

OP 7.3 Medication Storage

OP 8.0 Scent Free

OP 9.0 behaviour interventions

OP 10.0 Serious Occurrence Reporting

OP 11.0 AODA Integrated Accessibility Standards Regulation IASR Customer Service Policy

OP 13.0 EQUITY, DIVERSITY & INCLUSION

OP 14.0 Workplace Monitoring Policy

OP 15.0 Working Alone
OP 16.0 Rights

OP 17.0 Media Consent Policy

OP 18.0 COMPANY-ISSUED CELL PHONE POLICY

Section: Health and Safety

Health & Safety Manual

Section: Human Resources

HR 6.1 PROFESSIONAL/ETHICAL CONDUCT AND INTEGRITY OBLIGATIONS

HR 6.1 confidentialitY

HR 8.20.1 STATUTORY/PUBLIC HOLIDAYS AND FLOAT DAYS PART-TIME EMPLOYEES  

HR 8.13 Personal Vehicle